If your goods do not arrive on time we need to know ASAP.
If something has gone wrong, the sooner we know the easier it is to sort out and the least disappointment it will cause.
Don't be alarmed, lost or damaged parcels is a rare occurrence. But we understand how annoying it can be when it happens to you, and we will do all we can to get your order to you.
It really helps us if your are able to do this on-line as this frees up staff phone time.
We can then give you an update either by email or text message.
Use the login details sent in your confirmation email to report missing items
Or phone our office on 05603 687827